Shipping policy
Thank you for shopping with Luz Hair. We are committed to providing you with the best hair bundles and an excellent shopping experience. Below is our shipping policy to help you understand how we process and ship your orders.
1. Processing Time
- All orders are typically processed within 5-7 business days after payment confirmation.
- Please allow extra time for orders placed during high-demand periods (e.g., holidays, promotions).
2. Shipping Methods and Delivery Times
- We offer several shipping options depending on your location.
- See more on shipping at the checkout page
Note: Delivery times may vary depending on your location and weather conditions.
3. Shipping Costs
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FREE SHIPPING anywhere in the U.S.
4. International Shipping
- International shipping rates and delivery times will be calculated at checkout.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipmentās progress.
- You can also track your order status through your Shopify account.
6. Address Accuracy
- Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or lost packages due to incorrect addresses.
- If you notice an error with your shipping address, please contact us as soon as possible at contact@luzhairextensions.com to update the information.
7. Lost or Damaged Packages
- In the rare case that your order is lost or damaged during shipping, please contact us within 3 days of receiving your tracking information so we can assist you with a resolution.
- We recommend contacting the carrier directly if your package is delayed. However, if issues arise, we will work with you to find a solution.
8. Returns & Exchanges
- See Return Policy
If you have any questions or need further assistance, feel free to reach out to our customer support team at contact@luzhairextensions.comĀ